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The Role of M-commerce and E-commerce

By Dr. Dorelene V. Dimaunahan, MScM, CFE, CMA, CHRP July 6, 2020 E-commerce or buying and selling of goods and online services via t...

By Dr. Dorelene V. Dimaunahan, MScM, CFE, CMA, CHRP
July 6, 2020






E-commerce or buying and selling of goods and online services via the Internet, has been increasing, most especially for essential goods. In the same way, the rise of M-Commerce or mobile commerce, defined as electronic commerce using mobile phones, is also gaining popularity, as more mobile applications or platforms are being developed to help companies stay afloat.

Even prior to the pandemic, there have already been a number of mobile apps and e-commerce sites that have been prominent in providing services for logistics, information, retail & wholesale, entertainment and assistance for micro and small businesses with tax filing, advertising and job hunting, to name a few.








During COVID19, a number of apps have been developed such as the Department of Health’s COVID19 Tracker and DataCollect App, the Philippine Government’s Task Force website and mobile application that encourages families and their members report their health condition and the Land Transportation Office’s online web portal.

Not only have efforts been made by the government and its agencies, but local businesses have also utilized e-commerce and m-commerce during the pandemic. One of them is MyKuya, an app which involves a “kuya” or a personal shopper purchase goods for you.





Apart from helping people stay home instead, the company also helped create jobs for workers who have been laid off. Another app is the COVID Budget Tracker, which serves as a citizen’s dashboard for monitoring the cost of assistance delivered to each city or municipality. This app was created by over 50 volunteers, who have put all their dedication and efforts just to ensure transparency.




Indeed, the situation and effect of COVID19 have affected a lot of businesses, but thanks to the digital realm and collaborative efforts, there is still a lot of hope out there.

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