BCBC provides free education in Contact Center operations

By Thiago Santos DICT Regional Director, Dir. Cheryl C. Ortega, Technical Operations Division Head, Ms. Maria Graciela R. Bucad, Mr. Raymo...

By Thiago Santos

DICT Regional Director, Dir. Cheryl C. Ortega, Technical Operations Division Head, Ms. Maria Graciela R. Bucad, Mr. Raymond Sadiwa of LGU Batangas City, BCIBC President, Ms. Fely Ramos, Talent Development Chairman, Atty Mickel Borigas, TESDA Provincial Officer, Mr. Gerardo Mercado, MC Tech Training and Assessment Center Inc President Ms. Luisa Macatangay and TaskUs Batangas graced the event. (Photo from DICT Region IVA - Calabarzon)

BATANGAS CITY - The Batangas City Information and Communications Technology Business Council (BCBC) is providing free contact center operations training.

The project of the council aims to teach Batangueos, particularly recent graduates and returning Overseas Filipino Workers (OFWs), how to work in the rapidly growing contact center industry.



By providing free education and training in contact center operations, BCBC hopes to bridge the skills gap and empower individuals to pursue careers in this in-demand field.

The program will discuss an array of industry topics, such as customer service, communication skills, and technical knowledge. BCBC aims to create more job opportunities and contribute to Batangas City's economic growth by providing individuals with the necessary skills and knowledge.

The city government is working with the Technical Education Skills and Development Authority (TESDA), the Department of Information and Communication Technology (DICT), Regions IVA, and MC Tech Training and Assessment Center Inc. to complete the project.

Each training batch will have 25 participants who will spend 144 hours in training and 80 hours immersed in Task Us next month.

Mayor Beverly Dimacuha of Batangas City expressed her support for the project by allocating additional funds for the training program.

She believes that this collaboration will not only provide participants with valuable skills, but will also help the city's economic growth by creating a skilled workforce.

Cherly Ortega, Regional Director of DICT IV-A, encourages those interested in participating in the training to contact their office for more information and to reserve their spots.

She emphasizes the significance of seizing this opportunity to improve one's skills and increase one's employment prospects in the expanding field of task-based services.

Ortega is confident that this will contribute to the city of Batangas' overall development by creating more jobs.

She asserts that this initiative benefits not only the individuals who attend the training but also has a positive ripple effect on the entire community.